You’re ready to catch the latest must-see show on Netflix. You have some drinks, snacks, and a blanket, and you turn on the first episode. But everything stops working. Now what? Whether it’s Netflix having trouble on its end or your device crashing, we take a look at some of the most common Netflix problems and how to fix them. From quick fixes to more advanced remedies, we’ve got you covered.
Netflix may be down
Like any other streaming service, Netflix could have a problem of its own; the problem could be out of your control. To check if Netflix is currently running, you can visit your official status page. Alternatively, you can head over to a popular website like DownDetector.com to check for potential outages. If you’re a social media hound, a quick hashtag search #netflixdown on Twitter could convey useful results.
Quick fixes for Netflix problems
Netflix is working, but you still can’t connect, what’s up with that? If the problem is on your end, here are some quick fixes you can try. Start with our first recommendation, then move on to the next one if your issue isn’t resolved. Hopefully, we can bring it back to the next episode of Ozark with only a few tries.
Step 1: Close the Netflix app on your smartphone or tablet. If you’re on the web, close your web browser and try again.
Step 2: Attempt restarting your device; Whether you’re on a desktop, laptop, tablet, or smartphone, follow the old advice: turn it off and back on.
Step 3: Attempt reset your router; there could be a problem with your internet connection. If you’re not sure how to reset a router, follow our guide; We promise you it’s not too hard.
Stage 4: update the app. If you’re using Android or iOS, head over to the Play Store or App Store to see if a new update has been issued.
Step 5: Lastly, try uninstalling the app and reinstalling it.
More advanced fixes
If Netflix isn’t down and the quick fixes above didn’t work, you may need to spend a little more time digging into the problem. The most likely cause is your home internet, so start by running a speed test using a website like speedtest.net. Netflix lists the following recommended speeds for different levels of streaming quality:
- 3.0 Mb per second – Recommended for SD quality
- 5.0 Mb per second – Recommended for HD quality
- 25 Mb per second – Recommended for Ultra HD quality
For more details on how to test the connection speed of your device, we recommend that you visit the official Netflix website. If all else fails, you can contact the Netflix support team, where they can work with you on your issue. If Netflix is unable to resolve the issue, you can also contact your ISP’s support services for issues that may be affecting your Internet connection.
Now that you’re all back up and running, we’ve rounded up the best movies on Netflix and the best shows on Netflix you can stream right now, if you need some inspiration.