Yeah MSINFO32.exe or system information not working on your Windows 11/10 PC, read this post to know how to fix it. The System Information Tool (or the MSINFO32.exe tool) is a Windows utility that tells you almost everything about your computer. This includes the system summary and detailed information about your computer’s hardware, software, and internal status. Some users reported that the System Information tool is not working on their Windows 11/10 PC and generates a “Information cannot be collected” Error message.
The full error message says:
Information cannot be collected.
The Windows Management Instrumentation software cannot be accessed. Windows administration files may have been moved or are missing.
If you also have the same error, we will show you how to solve it.
MSINFO32.exe or system information not working
Restart your Windows PC and then try using the MSINFO32.exe tool. This will kill any extra processes and reset any corrupt files or temporary settings that may be preventing the tool from working properly. If that doesn’t fix the problem, check the Windows Update section on your PC. If it shows any pending updates, install them to ensure that all System Information tool components are up to date. If you are still facing the same problem, use these solutions to fix the problem. MSINFO32.exe (System Information Tool) not working error on Windows 11/10 PC:
- Start the WMI service.
- Reset the WMI repository.
- Re-register the WMI components.
- Restore the missing files with the SFC/DISM tool.
Let’s look at these in detail.
1]Start the WMI service
The MSINFO32.exe tool is an operating system interface to the Windows Management Instrumentation (WMI) service. It is a Windows service that provides device information about a local or remote computer. The main cause of the error is that the WMI service is not running or something (such as a corrupt WMI repository) may be preventing it from collecting information from the device.
To check if the WMI service is running, press Win+R and type
services.msc in the Run dialog that appears. Press Enter and scroll down to ‘Windows Management Instrumentation‘ in the Services window.
The status column should say ‘Running’. Otherwise, double-click the service name. In the service properties window that appears, set start type to Automatic and press the button Begin button.
2]Reset the WMI repository
If the WMI service failed to start, the WMI repository may have been corrupted on your Windows PC. The WMI repository is a database that stores schemas and static data (definitions and metainformation) for WMI classes.
To repair or rebuild the WMI repository, open the command prompt with administrator privileges, type the following command and press the button Get into key:
net stop winmgmt
The above command will stop the WMI service. Now type the following command and press the button Get into key:
The above command will reset the WMI repository to its default state. To start the WMI service again, type the following command in the same command prompt window and press the button Get into key:
net start winmgmt
Exit the command prompt and see if the problem is gone.
Please note that the above command will stop other services that depend on the WMI service. These services will not automatically restart; you must start them as explained above, manually.
Read: Failed to reset WMI repository, error 0x80070005, 0x8007041B, 0x80041003.
3]Re-register WMI components
If you are still facing the issue, re-register the WMI components and see if it helps. WMI components are the .DLL and .EXE files used by WMI. These files can be found at %windir%\system32\wbem on a 32-bit system, or on %windir%\sysWOW64\wbem on a 64-bit system.
To re-register the WMI components, run the following commands in an elevated command prompt:
cd /d %windir%\system32\wbem
for %i in (*.dll) do RegSvr32 -s %i
for %i in (*.exe) do %i /RegServer
Exit the command prompt and see if the problem is gone.
4]Restore lost files with SFC and DISM tool
If the problem persists, run the following SFC command at an elevated command prompt to repair missing or corrupted system files:
Now try using the MSINFO32.exe tool. If you still can’t get the data, run the following DISM commands in the command prompt window:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
Now restart your PC and try to access system information through the MSINFO32.exe tool.
Hopefully the above solutions should fix the problem.
If nothing helps, if you created a system restore point before the error, restoring your PC to a previous state can undo any changes that may have caused the problem.
I hope this helps.
What is msinfo32 system information?
MSINFO32.exe System Information is a Windows utility software that provides detailed information about your system hardware, software, and device drivers. It comes bundled with the Windows operating system. The information provided by the MSINFO32.exe tool can be used for diagnostic and troubleshooting purposes.
Read: Fix Windows Management Instrumentation error 1083.
How do I fix system info not showing up?
Make sure the WMI service is running on your Windows PC. Press Win+Rguy
services.msc in it Run dialog box and press Get into. In it Services window, navigate to Windows Management Instrumentation and double click on it. Click on the Begin button to run the service. If the problem persists, restart the WMI repository and re-register the WMI components by following the instructions provided in this post.
Read below: 5 System Information Tools in Windows 11.