This content was produced in collaboration with iPlum.
In today’s data-driven world, healthcare professionals need a secure and reliable way to communicate with their clients, and most importantly, one that is Health Insurance Portability and Accountability Act (HIPAA) compliant. With the need to protect patient data, HIPAA requires that all electronic communications containing protected health information be secure, encrypted, and properly documented. This is where iPlum comes in, offering secure HIPAA-compliant patient-to-physician communications. Yes, as a family doctor, this means that you can easily communicate with your patients and monitor their well-being. Right now, you can save 25% when you sign up for an annual plan.
“Hi Richard, we look forward to seeing you at Dr. Ford’s Colonoscopy Clinic today!”
Imagine a text like this, meant for you, going to the wrong number or being intercepted by someone in your life, maybe a colleague. It’s not just an embarrassing event, but it could actually be a serious violation of federal regulations, set up to protect you from exactly this sort of thing. precisely for this reason or rather compatible communications are so important.
The iPlum platform is a secure messaging and calling service that offers healthcare professionals a way to communicate with their clients in a HIPAA compliant manner. Patients and healthcare advocates can communicate, securely, whether it’s confirming or setting appointments, sharing personal health information, or even simply checking in on each other. You might be surprised to find out that one of the main ways HIPAA regulations are violated is because when sensitive information is exchanged, identities are not verified. Proof of identity is a must when sharing extremely sensitive health information, as you never know who is on the other end of those digital communications. These measures prevent related data, which could be harmful in some cases, from falling into the wrong hands. Imagine if your diagnosis was shared with neighbors, colleagues, or strangers.
iPlum protects against unauthorized access by using identity verifications, locking down related data and information, and establishing strict controls for reporting and auditing. It works like this. You are given a second number that acts as an additional wireless line linked to your existing mobile phone number, and then uses iPlum as a separate dedicated interface (complete with unique ringtones and personalized notifications) for encrypted messages and calls with your healthcare professionals. — It is the other way around for physicians who communicate with clients and/or patients. With end-to-end encryption, all communication between the parties involved is protected, from the moment the message is sent to the moment it is received. This ensures that even if a message is intercepted, the sensitive information contained within it is fully protected, essentially encrypted behind that encryption.
You can use iPlum to record calls and create voicemail transcripts too. This makes it easy to keep records of important messages and calls, including the date, time, and content of each. This information can be used to demonstrate HIPAA compliance if necessary, and can also be used for auditing purposes. Most importantly, it’s protected, encrypted, and not available for access on a vulnerable server or system – pesky hackers can’t pick it up and use it against you. protocols demand this same security and encryption.
As also required by HIPAA compliance, iPlum team accounts allow and support multiple professionals, but more importantly, companies can manage and protect all healthcare workers from this central platform. In addition to strict controls, this meets HIPAA filing requirements.
The iPlum Phone Tree, a cloud mobile phone system, offers an auto attendant, with dedicated extensions, and is easy to set up. Incoming calls are always properly received and transferred to the correct extension without having to interact with an operator or receptionist. There is no additional cost, despite being a key requirement for modern healthcare practices.
Finally, and just as important, iPlum is intuitive and easy to use. It is available for iOS and Android mobile devices and can be used on desktop and laptop computers, including Chromebooks. This makes it easy for healthcare professionals to communicate with clients, whether they’re in the office or on the go, without spending precious time learning the ins and outs of complicated software. Nobody needs to invest in exclusive or proprietary hardware, since it is accessible on devices that everyone already has.
Patients rarely see the administrative side of HIPAA violations, but did you know that civil violations can rack up up to $50,000 in fines per violation? Meanwhile, willful negligence, meaning someone knowingly violates HIPAA without timely correction, can result in a fine of up to $1.5 million. This is serious business, so ensuring communications are properly protected is in everyone’s best interest, not just the patient!
Overall, iPlum is a secure, reliable, and easy-to-use platform for healthcare professionals to communicate with clients in a HIPAA compliant manner, enabling true HIPAA text messaging and communications. With its end-to-end messaging encryption, secure voicemail and calls, and a sleek, easy-to-use interface, iPlum is the perfect solution for healthcare organizations that need to protect their clients’ confidential information while communicating efficient way. HIPAA compliant monthly and annual plans are available with dedicated phone numbers. Annual plans are currently discounted by 25%, making them the more attractive option over monthly plans.
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