This post presents solutions to fix the FAILED_TO_AUTO_DISCOVER_DOMAIN mistake in the Microsoft Teams admin center. This error occurs when a user tries to connect to the Microsoft Teams admin center. Fortunately, you can follow some simple tips to fix it.
Can’t access the Microsoft Teams admin center
If you can’t access the Microsoft Teams admin center and you see the error FAILED_TO_AUTO_DISCOVER_DOMAIN while connecting to Microsoft Teams, check your internet connection, and then follow these suggestions:
- Clear cookies and browser cache
- Connect to Skype Business Online using PowerShell
- Enable SipDomain on the tenant
- Assign a user license for Teams
Now let’s look at these in detail.
1]Clear cookies and browser cache
Before you start with different troubleshooting methods, try clearing your browser’s cookies and cache data. The cache data may be corrupted, causing this problem. This is how you can do it:
- Open Google Chrome and click on the three vertical dots in the upper right corner.
- Click on settings and navigate to security and privacy.
- Click on Delete navigation data.
- Review all options and click Delete data.
These posts will show you how to clear your browser cache in Edge, Firefox, or Opera.
2]Connect to Skype Business Online using PowerShell
Skype for Business administrators are responsible for managing policies in the Microsoft 365 admin center. However, this can also be done by using PowerShell. That is how:
3]Enable SipDomain for the domain
SipDomains are domains authorized to receive and send SIP traffic while assigning user addresses. If it is disabled somehow, you may face errors in Microsoft Teams admin center. This is how you can check if the service is enabled:
4]Assign a user license for teams
The domain must have at least one user who is authorized or licensed to use Teams. A global admin requires assigning a Teams license to a user account with a Teams admin role or a Global admin role. Here you will know how you can do it:
- Open the Microsoft 365 admin center.
- navigate to Users > Active Users.
- Select the user you want to assign a license to and click Licenses and applications.
- check the licenses section, select Microsoft Teams check box and then click Save Changes.
Read: Microsoft Teams doesn’t show all contacts
I hope this post helps you.
How the problem is solved? Ask your administrator to enable Microsoft Teams.
To fix this, open the user card and select the Licenses & Apps tab, then navigate to the Apps section. Here, search for Microsoft Teams and activate it. Teams will now be licensed and enabled for the user.
How do I fix Microsoft Teams that can’t connect?
If you’re having trouble connecting to Microsoft Teams, check your internet connection and clear the app’s cache data. You can also try running the Microsoft Teams built-in repair tool and see if the error is fixed.