Hello team, I have lost my project. After reading the other similar forum posts, I can confirm that I have verified that I am using the correct email address. The issue occurred on September 14, 2022 when I raised it as a support case. Thank you in advance for your help. you

Can you show a screenshot of the page you are viewing?

That only shows you recent files which only goes back a bit. What do you see if you click Trimble Connect on the left?

Hi Dave. I get the following, which then takes me to the first screenshot.

So click on the SketchUp folder icon.

Done that, I get this again

Are there any clues in the September log? thanks dave

Maybe @colin can look at your account and see if he can see anything. It may not be until Monday as he doesn’t normally work weekends.

I don’t have access to your account or anything. I don’t work for Trimble or SketchUp.

Thanks @DaveR. @Colin – I hope you can help.

I was already checking! Unfortunately, I am not a Trimble Connect administrator, so I cannot search for logs and such.

It seems strange that only the model that was made when the free subscription started appears.

It may be worth going to this page:

At the top left is a menu where you can choose between North America, Asia, and Europe. If it is set to the wrong region, the usual models will not appear.

While you’re on that page, search your region and see if more models appear than what you see on the SketchUp app page.

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Thanks for the suggestion, @colin. A blank page appears. Any idea why that might be happening? I tried it on Safari and Chrome and got the same result:

Since SketchUp support would contact Trimble Connect anyway, you can fill out your support form here:


Tell them you’re only seeing one model on their page. I could tell them how many models there should be and when the most recent model was last saved.

Thanks for the suggestion, @Colin. I submitted a ticket.

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James D. Brown
James D. Brown
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