Hello
SketchUp was running perfectly with my T14 gen1 and Linux Mint with some Intel integrated graphics.
Then I switched to a T14 gen2 with Iris Xe graphics.
Since Sketch up Web no longer works, it crashes when loading the scene.
(With some WebGL warnings in the console)
So much frustration…
Any advice to make it work?
Thank you so much
I don’t think anyone will be checking the forum over the weekend, but maybe @marwanobeidat can ask the devs for an opinion on why the Iris Xe would crash.
If you see a screen asking you to submit a crash report, please submit one.
That could be great!
Thanks for answering.
The main menu is loading (with some errors related to WEB_GL in the console)
Opening a new or saved sketch seems to fail, leading to a blank scene (with toolbars)
This is Firefox but it also happens with Chrome or Chromium
Console output:
downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Regular.woff
downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Regular.woff
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://sentry.io/api/1187539/envelope/?sentry_key=fc7fb57f0fdf4f63b77440398c800cb0&sentry_version=7. (Reason: CORS request did not succeed). Status code: (null).
WebGL warning: getParameter: pname: Invalid enum value <enum 0x0b11>
*****
3-18 20:48:42:528 Warning: UserData.ts::migrateUserData was used. This may cause incorrect recent files sorting.
vendor.js:2:62132
WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. common.js:1:1268783
Some cookies are misusing the recommended “SameSite“ attribute 7
Could not load local resource from "resources/styles.zip": Cancel 3 vendor.js:2:62132
Loading failed for the <script> with source “https://munchkin.marketo.net/munchkin.js”. OnlineIdentifier.vue:4
downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Bold.woff
downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Bold.woff
WebGL warning: getParameter: pname: Invalid enum value <enum 0x0b11> 2
downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:300 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Light.woff
downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:300 stretch:100 src index:0) source: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/resources/fonts/OpenSans-Light.woff
Source map error: Error: request failed with status 403
Resource URL: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/vendor.js
Source Map URL: vendor.js.map
Source map error: Error: request failed with status 403
Resource URL: https://app.sketchup.com/app_static/2023-02-24--22-15-11--4882603/common.js
Source Map URL: common.js.map
WebGL warning: getParameter: pname: Invalid enum value <enum 0x0b11>
