Can’t move model viewport without freezing LO and then crash

Every time I try to move my model viewport to LO, the program freezes and is unresponsive. I am using a template that was sent to me by my company. I’m the only one who seems to have trouble with this, so I’ve upgraded my computer but I’m still having trouble. My gut tells me it has something to do with the template file and the missing references, but I’m not sure. Any ideas?

Things I’ve already tried:

  • -undo click “auto” raster in viewport
  • -Reference links cleaning
  • -Remove heavy objects (ie plants and furniture) from the model
    • Reduce file size
  • -I refreshed my memory
  • -Got a new laptop (GIGABYTE – AORUS 17.3″ FHD Laptop -Intel i7-12700H – 32GB DDR5 – NVIDIA GeForce RTX 3080 Ti – 1TB SSD. Model: AORUS 17 YE5-74US544SH
  • -Deletion of old SU models in the template
  • -Added cooling fan
  • – I spoke with tech support.

Share the LayOut file so we can see what you’re working with.

Why are there old SU models in the template?

What operating system? You put “2022” for that in your profile. I’m assuming you’re using Windows, but is it 10 or 11?

Please update your forum profile with current and correct information.

Thank you for contacting us.

There are old SU models in the template as a “placeholder”
i am using windows 11
I just updated my profile

What is the best way to share the LO file?

I guess your LO file is too big to upload directly, so please upload it to DropBox and share the link.

What version of SketchUp Pro?

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How about you add that to your profile? Those kinds of things can play a role.

I just added the file. It will be back online in a couple of hours.

Thanks again for any help.

I hope the problem is related to the detailed plants on the model and its graphics card.

I have no problem moving or resizing viewports in your file.

You say LO crashes. Are you getting Bug Splats and sending them out with something to identify that they came from you?

I looked at the SketchUp file related to these viewports. Fixed incorrect tag usage (probably related to imported components).
Screenshot: 3_10_2023, 11_16_39 am
I also purged unused stuff from the model.
Screenshot: 3_10_2023, 11_17_17 am
And also, I reduced some overly large texture images. There is no reason to have high resolution texture images for plant leaves. That reduced the file size of that SketchUp model by about 34%.

What graphics card/laptop would you recommend? I just upgraded my laptop last week.

I was also wondering about the plants, so I tried it without the plants on the SU model but had similar problems.

I wasn’t getting bugsplats. As I worked on the file and started moving and resizing viewports, it would get slower and eventually freeze and crash.

Thank you very much for your time on this. It is very helpful. I appreciate the knowledge you have shared.

Your profile indicates that you have a graphics card from Nvidia which should be good. Make sure SketchUp is using that card. Also make sure you have the current Nvidia graphics drivers, not the ones that are installed in Windows Automatic Updates.

Keeping your SketchUp models clean and light goes a long way to make your work easier in both SketchUp and LayOut.

Yes. What’s the best way to make sure SketchUp is using that card?

Heard about keeping SU models clean and light!

Start by going to Preferences > Graphics and click on Graphics Card Details.

Will that also affect the design? Or do I have to do it separately?

LayOut uses the same graphics card that is configured in SketchUp’s Preferences.

It looks like you’re using it, yes?

I opened the file and everything seems to be working fine. Thank you!!

How do I clean and check the files for unused stuff etc.?

Do missing references matter or affect LO performance?

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James D. Brown
James D. Brown
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