Hello, I am a 17 year old student studying technology design. I have been using Sketchup for the last 2 years. I am working for an architect and I have a file that says “the document could not be opened”. I’ve tried everything to get the file back and I’m not sure what I’m doing wrong. Can someone take a look?
Lombardi Residence 3D Model.skp (4.5 MB)
I can’t open it and I get the same error message. Is there an SKB file with the same name? if so send that file, or rename it and try to open it.
Were you saving the file to an external or synced location, such as the cloud, DropBox, or a network server? For reasons that have never been fully diagnosed, these types of locations sometimes fail during a SketchUp file save, resulting in a corrupted and unreadable file, even when other applications don’t have problems and even if SketchUp hasn’t. failed before. So the advice is to only save to your local drive and upload or sync later.
Sometimes @colin can recover parts of the file, usually component definitions, but rarely can a damaged skp be fully repaired.
I am getting errors when trying to retrieve something. I have asked a developer to take a look at the file.
Thanks for being so helpful everyone. My teacher tried today and he couldn’t do anything. Thanks @colin for reaching out to the developers. It was a 12 hour project.
I heard from the developer. Unfortunately, the file is corrupted in a way that means you couldn’t recover anything. Did you find a backup file like the one Mike suggested?
Thanks for trying it with the developer. I can’t load the backup for some reason, but here’s a link:
That one has problems too.
Thanks for letting me know. I guess I’ll have to redraw everything.
Are you using SketchUp for Schools as indicated in your profile?