Sketchup 2023 error regarding floating trays on a second monitor

A couple of things to check
That report makes it sound like one of your displays is connected via the integrated GPU, and the drivers in use are from 2021.

The latest drivers from Intel are here

Does your 2060 have two display ports?
If so, just check that both monitors are connected via the same GPU (and not connected to the motherboard); there are often issues with second screens and multiple rendering devices.

Intel UHD 620

I’ve been using SketchUp 2023 at least every weekday, roughly 9-5 since its release 21 days ago.

This blackness has only happened to me once now.

There is a driver update available that was released on February 8th that I am installing now; Let’s see if I get the blackness back…

The 2060 has a 1x display port and 1x HDMI.

My “main monitor”, monitor 1, which had the SU modeling window turned on, is connected to the HDMI port.

The second monitor that had the tray covered is connected to the display port.

The third monitor is daisy chained out of monitor 2.

Monitor 4 is connected to the integrated graphics via DisplayPort.

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It could be that Windows is making bad decisions for you. I suspect those black boxes are due to those areas being rendered in OpenGL on a different device than the main screen. You can always check that SketchUp is specified to run on the 2060 always.

This screen is in Windows settings.

I think there is also an equivalent setting in the NVCP
EDIT: Lots of monitors! :smiley:
That makes sense, I thought I was reading something wrong when I saw so many monitors.

Can you use the Nvidia card’s HDMI port instead of the Intel one?

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Good call Adam, forgot to update System>Display>Graphics for SketchUp.

For me it has not been a problem.

And if it happens again, it’s easy to solve within my workflow: I have shortcuts to turn my floating trays on/off, turn the black tray off, and turn it back on, the black is gone.

It sure is more of a problem for others.


Yeah, looks like you’ve got it under control.

Computers are hard.


That’s new to me, how did you fix it…?

curious in Settings>Updates seems to suggest that I’m not on a preview build, ie there is an option to join…

Ignore me, that’s my mistake. 22621.1.ni_release.220506-1250 is the preview version, which is not what you have

DxDiag MWDS 20230310.txt (127.0KB)
Thank you for the suggestion to obtain this information.
The tray/toolbar problem is also in Layout. Mine doesn’t show black, it just can’t be positioned correctly and it moves around as responsible for my actions. That is, if you mouse-grab it in the header, by the time you leave the native screen, the cursor position in the header changes drastically, and in many cases, the tray/toolbar is missing, not visible on no screen. The only way to recover (in the case of a tray) is to create a new tray and assign the missing tray function. I just tried to capture this on video, but the trays don’t show up on the screen (I think this is a limitation of the X-Box app).

87.3% of all percentages are made up on the spot.

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It’s actually 87.3481501% to be exact. :wink:

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Clearly Timble isn’t going to do anything about it.

What or who is Timble?

The developers have promised a fix. It may come sooner or later.

I find it unacceptable that the Timble developers have not released a fix in a Sunday Monday at midnight too.

How dare they. That would not happen with Thimble.

Haha… My apologies Nimble… The matter has dragged on for more than the weekend. We look forward with bated breath. :sweat_smile:

When it comes to solutions, companies typically belong to one of two families:

  • some will push incessant little fixes, fixing one thing, breaking another, and basically once or twice a week you’ll have to do a minor update. this is prevalent in phone/tablet apps as they can easily do this in the background at night. You will see the same thing if you have a PC, every other day, I will have the orange/red dot telling me that I need to install a new update again. all the time. and it surely breaks things, WIN updates itself, then it needs a sound card upgrade, then a video card upgrade, until then you’ll have weird artifacts on the screen… it’s a never ending circle.
  • some, unless a mega bug is broken, will wait a bit and give you packages. video game style. or macOS. Sure, you will have to wait a month or two, but a big problem will be solved immediately. Video games have solved the waiting problem with open betas and test servers, other software hasn’t crossed that line yet.

Both are frustrating. I tend to prefer the second. Having bugs is frustrating, discovering something new broken just because you just fixed another bug is really maddening.

Yours looks pretty plain and I can’t see anything that really stands out.
You might want to see if you have a BIOS update, as one of the most recent enabled some new GPU features.

One thing I had read about was that certain programs with overlays can cause black artifacts to appear.

It might be a long shot, but maybe make sure the nvidia experience overlay is disabled and Xbox Game Bar, Steam, and Xbox Game Bar all have their overlays turned off.

As mentioned above, the floating tray/tool ​​issue is also present in Layout. I currently have three trays open but they are not showing up on any screen. I have to repopulate the default tray and then reassign the various new trays with their various functions. when these trays decide to disappear; repeat above. I am attaching a screenshot of the above setup with the red line as a screenshot. This problem makes Sketchup/Layout almost impossible to use.

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James D. Brown
James D. Brown
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